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I can't turn on the DVR.: Make sure that the power switch is on. If the power switch is on and you still can't turn on the DVR,
make sure that the power cord is plugged in correctly and the green power light on DVR front panel is on.
If none of these solutions work, please contact Customer Service.
After I turn on the DVR all I get is a blue screen, what could be the problem?: Check the camera input and video output connections on the DVR rear panel. If you cannot find any problem with these connections, check whether the camera power cable is firmly connected. If none of these solutions work, please contact Customer Service at export@tomtech.co.kr or 82-2-835-2580(ext.401)
Can I prevent other people from stopping the recording while I am gone? Can I change the Settings?: Yes, you can change the IP and P/W from Settings.
How long is the warranty period?: The warranty is valid two year from the original date of production. We will gladly offer repair or replacement for any defective unit.
What are frames per second?: The frames per second (fps) relates to how many pictures the DVR will record in a second. Real time recording is about 30 fps on each camera. To calculate the fps per camera take the total fps in the system and divide it by the number of video inputs.
Can I change the settings over the internet?: Yes, you can change the setting over the internet. When you connect remotely to the internet either through Internet Explorer or the client program, you can go to the Configuration tab to change the settings.
How many people at a time can view the cameras over the internet?: Up to 7 people can connect to the DVR system simultaneously.
What kind of hard drive should I purchase to record on the DVR?: Any PC compatible SATA-2 hard disk drive will work up to the capacity limit of the DVR.
What port can be used if port 80 is being blocked by my ISP or used by another device?: You can use 81 or higher, preferably 83, 85, or 89.
Can the Audio be heard over the Internet?: Yes, you can hear the audio over the internet.
Can I restrict the cameras that users can see?: No, you can not control which users can see which cameras. With this DVR users can see all cameras, but they can not change the settings on the DVR.
Can I connect a PTZ camera to this DVR?: Yes, you can connect PTZ camera to this DVR.
Can I control PTZ camera from the internet if I connect it to this DVR?: Yes, you can control the PTZ camera from the internet.
I have a dynamic IP address that changes frequently making it difficult for me to consistantly access my DVR remotely. What options do I have?: You could purchase a static IP address from your service provider. This address would never change but this can be an expensive option. Another option would be to get a DDNS domain name from a company that provides this service. You can go to the
I can connect to my DVR through the internet but I can not get the video to display in the program, what is wrong?: he internet connection might not have enough bandwidth to display the video, or the video card on the computer may not have enough resources to display the video. If you go to www.speedtest.net what does it say the upload and download speed is on the connection? You would need at 600kb upload and 1000kb download speed, more if you are viewing more then 4 cameras. If you go to the run option on the computer and type dxdiag to run the directx diagnostic program, then go to the display tab, what does it say the status is for direct draw acceleration, direct 3d acceleration, and apg texture acceleration? These all have to be enabled for the software to work. You also need at last 64MB of video RAM on the video card, more if you are viewing more then 4 cameras
Can this DVR send out an email elert when motion is detected?: Yes it can. You can set it up to send out an email notification when motion is detected, the email will include a picture to show you what triggered the motion.
What can I back up files to?: This DVR will back up to: a USB flash drive; a USB hard drive, DVD-RW or a Windows PC through the network or internet.
I would like to attach an IP camera to my DVR, how can I do this?: You are not able to use an IP camera with the DVR, there is no way to get the video signal from the camera into the DVR.